At VGB Art we want you to be delighted every time you shop with us. Occasionally though, you may want to return items.
Items are returned at the customer’s own risk and we cannot accept liability for any returns damaged or lost in transit. Your order must be returned to us unopened and unused with the original presentation box, with any protective packaging and any cards or tags included. All returns are quality checked and items that do not meet our returns policy will be declined and may be sent back to you.
If the item is faulty or damaged when it is delivered, you can of course return it to our art shops within 15 days for an exchange or full refund. It is very important however, that items are checked upon delivery and any breakages or damages are pointed out to the delivery person at the time of delivery or you notify us with 24 hours on telephone 21385584 or send an email to firstname.lastname@example.org.
Besides if you change your mind about an item, without giving any reason, we will issue a full refund once the goods have been returned. The item is to be returned within 15 working days from the day following delivery of your goods and they must be in original condition and packaging with no seals broken etc.
When returning items, please ensure you bring the original dispatch note with you, which should be found with your package. For security purposes we will also ask for a form of identification.